Legal

Refund Policy

Last updated: August 2026

This Refund Policy explains when and how refunds are handled for Canvers Media services. It is governed by the laws of Ontario, including the Consumer Protection Act, 2002 where it applies.

1. Services covered

This policy applies to our website design, local SEO, AI automation, review-response systems, content creation, and consulting services.

2. General principle

Most payments are non-refundable once work has begun, because our services involve time, tools, and third-party costs that are committed early. Nothing in this policy removes rights you may have as a consumer under Ontario's Consumer Protection Act, 2002 — including cancellation and refund rights that cannot be waived by contract.

3. When you may be eligible for a refund

• Before work starts: a refund less a small administrative fee (5–10%), except where a full refund is required by law.
• Service-delivery failure: a prorated refund if Canvers Media fails to deliver agreed work within agreed timelines.
• Duplicate payments: a full refund after verification.

4. Non-refundable situations

• Work already in progress or completed.
• Delays caused by the client (e.g. late materials or approvals).
• Subjective dissatisfaction where the agreed work was delivered.

5. Custom work

Deposits on custom work are non-refundable, and completed milestones are non-refundable once approved.

6. Subscription plans

Prepaid billing cycles are non-refundable. You may cancel a subscription for future periods online or by contacting us; cancellation stops upcoming charges but does not refund the current period.

7. Chargebacks

Unauthorised chargebacks may result in suspension of services and, where appropriate, collections action.

8. Processing time

Approved refunds are processed within 7–14 business days to the original payment method.

9. Governing law

This policy is governed by the laws of the Province of Ontario, Canada, and disputes are resolved in the courts of Ontario. This policy does not limit any rights you have under applicable consumer-protection law.