Legal

Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Canvers Media collects, uses, stores, and protects the personal information of people who visit our website or use our services. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25. By using our website or services you consent to the practices described here; you can withdraw consent as described in section 11.

1. Information we collect

Information you provide

Your name, email address, phone number, business name, payment details, and any project files or documents you share with us.

Information collected automatically

IP address, browser and device type, approximate location, pages viewed, and website activity, gathered through cookies and similar tracking technologies.

Financial information

Payments are processed securely by third-party providers. We do not store full credit-card numbers or banking login credentials.

2. How we use your information

To deliver and manage our services, process transactions, communicate with you, improve our website, run analytics, and meet legal obligations. We never sell, rent, or trade your information for profit.

3. Cookies & tracking technologies

We use tools such as Google Analytics, Google Search Console, the Meta (Facebook) Pixel, CRM tracking, and chatbot cookies to measure performance, improve SEO, and understand conversions. These tools collect device and usage data and share it with providers such as Google and Meta. We load analytics and advertising cookies only after you accept them through our cookie-consent banner, and you can change your choice at any time; you can also control cookies through your browser settings.

4. Sharing & disclosure

We may share information with trusted service providers who help us operate — hosting companies, email platforms, payment gateways, and CRM software — strictly to deliver our services. We do not disclose your information to unrelated third parties unless required by law.

5. Data storage, security & breaches

We protect your data with SSL encryption, restricted access, encrypted passwords, and periodic security reviews. Although we follow best practices, no system can be guaranteed 100% secure.

If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA, and we keep records of security incidents.

6. Data retention

We retain information for as long as needed for active projects, tax compliance, and legal obligations. You may request deletion at any time, unless we are legally required to retain it.

7. Third-party links

Our website may link to external sites. We are not responsible for the privacy practices or content of those sites.

8. Marketing communications

With your consent, we may send you promotional messages. You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Children's privacy

Our services are not directed at anyone under 18, and we do not knowingly collect information from minors.

10. International data transfers

We use service providers — including Google, Meta, Stripe, and our hosting, email, and CRM platforms — that may store or process your information in the United States and other countries, where it may be subject to that country's laws. We remain accountable for information transferred to our providers.

11. Your rights

You may request access to, correction of, or deletion of your personal information, restrict its processing, ask for a copy of your data, or withdraw your consent at any time (subject to legal or contractual restrictions and reasonable notice). Contact us using the details below.

12. AI, analytics & automation

We use AI and automation tools to analyse interactions and improve our services. These systems do not make legally binding decisions about you.

13. Updates to this policy

We may update this policy from time to time. Changes are posted on this page with a revised date; continued use of our services indicates acceptance.